This is a basic guide on the Lautel Hosted Voicemail service. There are more features and capabilities than can be documented here so if you do not see something you would like, please give us a call on 1800 528 683.
If you have an unopened (new) message, your handset will indicate this with a red light abovethe display and a mailbox icon next to the relevant extension number on the right-hand side of the display.
If you are calling from the extension of the voicemail you wish to access, push the voicemail key (the small envelope) or dial *97.
Enter your PIN on request.If you are calling from a different extension dial *98 then enter the extension of the voice mailbox you wish to access. Enter your PIN on request.
Once you have accessed your mailbox a recording will announce whether you have any new messages.
If you have new messages, you will be prompted to push ‘1’ to hear them.Once you have listened to all of the new messages you can hang up. Your messages will be moved to the ‘Old Messages’ folder.
During the playback of messages, it is possible to skip forwards to the next message by dialling ‘6’ or back to the previous message by dialling ‘4’.
Once you have heard each message you can select one of the following options or dial ‘6’ to skip to the next message:
If you have new messages the system will announce this. At the prompt select ‘2’ to change folder then select ‘1’ for old messages.
Note: if you have no new messages, the system may prompt you to push ‘1’ for old message. This is quicker than changing folders using the method above.
Callers are more likely to leave a message if you set a bespoke greeting (instead of the default message recorded in an American accent).
For these purposes there are two messages which must be recorded:
To record custom messages for your mailbox:First access your mailbox from an extension, then at the prompt dial ‘0’ for mailbox options.
You can then choose to record greetings as follows: