¶ Getting Started
FORM is deigned to allow you easy control and visibility into the state of your 4G and other failover based network connections. You can see the current state of the failover and also trigger a manual connection failover should the need arise.
- To begin open a web browser to the URL provided by Launtel for managing your instance of FORM.
This is in the form of:
companyname.hv.launtel.net.au/form/
Your actual URL will be unique.
If you do not have the URL details it is likely your company has not been onboarded with FORM yet. Please contact the business support team either by email: support@launtel.net.au or by phone on 1800 528 683 and choose option 2 for support followed by option 2 again for business support.
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Once you have arrived at the login screen for FORM, use the username and password that either Launtel provided or that you have setup using the initial account setup link.
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After logging in, you will be presented with a list of network that have been assigned to you, to request additional networks please speak to the Launtel Business support team.
Each network has an NBN status and a 4G status. Most of the time they will show as a green dot indicating that both connections are online. If for any reason either connection looses connectivity with the control server, the dot will turn red.
If a network completely loose all connectivity then a warning message will appear indicating which network has lost connectivity.
¶ Manual Failover
The key feature of FORM is the ability to force a network into a failover state. This allows for control over any connections when the NBN may be flapping (Going from a connected to disconnected state rapidly) or the connectivity may seem down but the router can still reach certain sites.
To initiate manual failover for a network follow these steps:
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Find the network in the list that you wish to force over to 4G.
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Click the Manual Failover switch on the right side of the network.
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Ensure that the Auto Refresh switch is toggled On at the top of the page so that the manual failover status can been seen immediately.
Each day an email will be sent to your nominated notification email address alerting you of the currently active Manual Failover networks. This is to ensure you don't forget to switch a network out of failover mode when services are restored.